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Shipping policy

Shipping 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All original paintings are shipped from Satu Heikkilä Art studio, Finland.

Satu Heikkilä Art has made a commitment of responsibility to help save the environment. In order to do so, your Print products will be handcrafted and custom printed, shipped from USA. 

Shipping charges for your order will be calculated and displayed at checkout. Shipping is based on the total weight of all your products in your cart. 

We only use premium tracked services to guarantee delivery that provide tracking for you, and we pay customs duties to most countries.

Potential delays due to a high volume of orders or postal service problems are outside of our control.

We offer international shipping.

Please note although we pay customs duties to most countries, you are responsible for all possible fees and charges from your own country import duties and taxes.

We do not offer shipping to P.O. boxes.

How do I check the status of my order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at sales@satuheikkila.com with your name and order number, and we will look into it for you.

Refunds, returns and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

Please read the full Refund Policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@satuheikkila.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@satuheikkila.com.